How to Book

Reservations for any GolfAway Golf or Custom - Designed Tour Package may be made by calling GolfAway Tours directly. All package elements are subject to availability at time of booking.

Guaranteed Bookings

Reserve as early as possible to ensure your group's place in any GolfAway Championship Golf Package. Demand for airline seats, as well as for visitor tee times at our selected golf courses, can be quite high and therefore, reservations can only be guaranteed upon receipt of deposits.

Deposit and Payment Procedures

To secure a reservation for any GolfAway Championship Golf Package, a deposit of 25% of the total package price is required. Full and final payment is then due at least 45 days prior to departure. On receipt of your group's deposits we will send an invoice indicating when final payment is due. Upon our receipt of your final payment, you will be sent your final travel documentation and air tickets so as to reach you approximately two (2) weeks prior to departure. For reservations made within 45 days of departure, full payment is required at time of booking.

Comprehensive Insurance

Included in the tour cost and deposit for each GolfAway Championship Golf Package is a nonrefundable premium, covering the cost of Cancellation Insurance, which provides protection of your funds on deposit, provided cancellation is due to medical or related causes as outlined in the policy. In addition, this insurance provides for baggage insurance, and flight and travel accident insurance. 

Such insurance is not included in our custom - tailored package proposals or in US, Mexican or Caribbean golf resort packages. We strongly recommend that clients ensure that they either have or arrange (at least) Cancellation Insurance with respect to those types of programs. Full details of the penalties associated with each tour and the associated insurance coverage are available on request and will be provided upon receipt of your deposit. In any case, the cost of this insurance is nonrefundable.

Change to Reservations

If you wish to make any change to a reservation after it has been confirmed, GolfAway will make every effort to accommodate your wishes subject to the following conditions:

        -If changes are requested 45 days or more prior to departure, a $25.00 administration fee will apply.

        -If changes are requested between 15 and 44 days prior to departure, a $50.00 administration fee will apply.

        -If changes are requested 14 days or less prior to departure, a $100.00 administration fee will apply.

Any nonrefundable charges by airlines, hotels, golf courses, ground handlers or affiliated companies must be paid.

Cancellation Charges

Notice of cancellation of any GolfAway Championship Golf Package or Custom-Designed Tour package must be provided in writing to GolfAway Tours stating the reasons for cancellation. If cancellation by one or more members of your group alters the room occupancy or tee times of the remaining group members, those members still travelling will be required to pay any revised golfing or accomodation charges. In addition, penalties for cancellations by individuals within the group, or of the group as a whole, will be charged as follows:

A. Airfare portion

        a) cancellation any time prior to departure - 100% of airfare portion price

B. Land package portion

        a) Cancellation made 60 days or more prior to departure - $500.00 per person.

        b) Cancellation made between 59 and 45 days prior to departure - deposit paid.

        c) Cancellation between 44 and 30 days prior to departure - 50% of land portion price.

        d) Cancellation within 30 days of departure - 100% of land portion price.

Provided that cancellation is due to medical or related causes as outlined in their Cancellation or Comprehensive Insurance policy, clients having paid the applicable insurance premium will be able to recover such penalties from the insurer.

Golf Package Costs

All prices listed for our Championship Golf Packages are in the currency identified and are per person, based on double or quad occupancy, as shown, in hotel rooms with ensuite bathrooms. Prices are based on costs and exchange rates in effect at the time of printing and are subject to change due to airfare increases, changes in exchange rates, government tax increases, or other factors beyond our control. GolfAway will endeavor to inform you of any such price increases at least 14 days prior to departure. Should such prices increase by more than 7%, you will be entitled to a full refund at any time after a payment has been made, unless the price increase results from government taxation or fuel surcharges allowed by the National Transportation Agency.

Travel Documents and Information

GolfAway will deliver all necessary travel documents and vouchers to you approximately two (2) weeks prior to departure. Additional background information concerning the area being visited, the features of our selected hotels, local currency, regulations and customs, distances from hotels to golf courses, starting times, entertainment, dining, etc..., for packages outside of North America will also be provided at that time.

Baggage Allowance

Baggage allowance will vary somewhat among different airlines. Normal regularly scheduled airline industry standards include two pieces of checked luggage, that in total weigh no more than 30 kg (66 lbs.), or one piece of checked luggage and one set of golf clubs per person. Charter flights may have more restrictive allowances.

Single Rooms

Most hotels chosen for our Championship Golf Packages have single rooms in limited number available. Supplemental charges for single rooms are available upon request.

Unused Services

No refunds, rainchecks or adjustments will be provided for unused vacation features or travel services.

Accommodation and Services

GolfAway cannot be responsible if some of the services, bonus features or facilities described in this literature, cease to be available or are not working. Hotels may alter or curtail some facilities without notice, usually for improvement or ongoing maintenance purposes. Use of recreation facilities and equipment is subject to availability.

Responsibility

GolfAway Tours & Travel Services Ltd. (herein called the Company) acts only as agent for the hotels, airlines, bus companies, railroads, steamship lines, golf clubs or owners or contractors providing accommodations, transportation or other services, and all coupons, exchange orders, contracts and tickets issued by the Company are subject to any and all tariffs, terms and conditions under which any accommodations, transportation, or any other services whatsoever are provided by such hotels, airlines, bus companies, railroads, steamship lines, golf clubs or owners or contractors and, by the acceptance of such coupons, exchange orders, receipts, contracts and tickets, clients agree to the foregoing and also agree that neither the Company nor any of their affiliates shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodations, transportation or other services or resulting directly or indirectly, from acts of God, dangers incident to the sea, fire, breakdown in machinery and equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in itineraries or schedules or from causes beyond the Company's control, or for any loss or damage resulting from improper or insufficient passports, visas, or other documents, and that neither the Company nor any of their affiliates shall be or become liable or responsible for any additional expense or liability sustained or incurred by clients as a result of any of the foregoing causes. Airlines concerned are not to be held responsible for any act, omission, or event, during the time the passengers are not on board their aircraft.

In this instance, GolfAway Tours & Travel Services Ltd. operates under the business name "GolfAway Tours". GolfAway Tours & Travel Services Ltd. is a retail travel agency listed under the Ontario Government Ministry of Consumer and Commercial Relations, Travel Industry Act 1975, Registration No. 04632808. Funds on deposit are protected by the compensation fund as defined by the Ontario Travel Industry Act 1975.

Destination Environment

Living standards and practices at foreign destinations may differ from those found in Canada, as my the standards and conditions with respect to the provision of utilities, services and accommodation.

Issued January 1, 2003